I have had the X4 for a couple of months now and I am currently running into issues. I attempted to use my X4 for the first time in a couple of weeks and the X4 connect and disconnect repeatedly to my Oneplus 5T. I have tried pairing and unpairing them. Attempted to reset the headphones and more to no avail. Additionally, I attempted to use the firmware update process since I have never done that to these headphones and I cannot for the life of me get it to work. I use the same connector piece I would use to charge them. Follow the instructions and it always goes into a charge mode which wont allow the firmware update. Not sure of how to proceed given that they wont stay connected to my phone and I cant get the firmware tool to recognize that they are there.
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