new Jaybird x4 will not hold a charge

S’abonner

Dave Green

• 7 juillet 2020 11:43
• Modifié

I have purchased my X4 last week, They are loosing 20% power every few hours when switch off, I have reset and update the firmware. When in use they reduce to 20% from full charge in an hour now where near the 8 hr time given in your literature.

I dont know if this is connected, when charging the red light comes on :) but no green light is shown when fully charged. I only know its fully charged by turning them on and listening.

I have seen these responses below, I use a laptop to charge and they are brand new, so no need to repeat, is there a solution or should return?  

Sorry to hear that your Jaybird X4 do not hold a charge. This is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:

 

- Computers are the best and safest method, as is anything 1 AMP or less.

- Try a different power source/charger

- Car chargers produce a much greater power supply and should be avoided.

- Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,

- To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

- Avoid charging your headphones after exposure to sweat.

- Make sure charging port/cradle is clear of any debris.

Dave  

0

• Commentaire officiel

  

  Logi_Bruce

  • 7 juillet 2020 23:14

  Hi Dave,
  
  Thank you for reaching out and for posting here in the Support Community.
  
  I am sorry to hear that your X4 will not hold a charge. I understand that you recently bought the buds. If you purchased them directly from us, please take advantage of the 30-day money back guarantee.
  
  You can find the return link here:
  
  https://returns.narvar.com/logitech/returns?locale=en_US&preview=true&version=7 
  
  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
  
  Warm Regards,
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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