Jaybird X4 Left Earbud Not Working

S’abonner

Gawayne Davis

• 3 juillet 2020 23:57

Hello,  The left earbud on my X4s constantly cut in and out.  How can this be fixed? Can they be sent out for repair?

Thanks,

GD

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• Commentaire officiel

  

  Logi_Bruce

  • 6 juillet 2020 16:40

  Hi Gawayne,
  
  Thank you for reaching out. This definitely shouldn't be happening, let me help you.
  
  Please check your buds are clean and free of debris.
  
  Here is a list of steps for the Factory Reset that will help resolve the issue:
  
  1. Put your buds in pairing mode. Turn the buds off, then press and hold the Power Button for more than 4 sec until you see alternating red/green LED.
  2. While the LED is flashing red / green double press the Power Button.
  3. The LED will turn orange and your buds will turn off.
  
  You can further isolate the issue by testing using a different device or a device with a different OS and checking the voice prompts if it plays on both sides.
  
  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
  
  Warm Regards,
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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  Guilherme Augusto Strey

  • 15 juillet 2020 21:32

  I'm facing the same problem. It suddenly stopped working.

  I have already tried all Resets, but still not working.

  Regards,

  GS

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  Eugene Maynard

  • 17 juillet 2020 12:25
  • Modifié

  Same thing happened to me two weeks ago and now my girlfriend rang me today and said her X4s suddenly got the same problem as of an hour ago! She said they were on charge ad when she went to use them after completion, one channel was dead!

  regards

  Eugene

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  Alex Nevels

  • 9 septembre 2020 14:13

  I feel like this is an issue. I've seen about 5 sets of posts like this. I'm having the same issue, but it doesn't sound like there is a resolution.

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  Maulana malik ibrahim

  • 3 novembre 2020 14:35

  I'm facing the same problem, is there a away to claim the guarantee or do you have any idea on how to solve it. I have followed the step of resetting the Jaybird but it doesn't the problem

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  Alex Nevels

  • 3 novembre 2020 14:58

  My experience is that they do not read these forums, at least past the initial post. They won't see yours.

  You can only submit a warranty claim. If they are over a year old, they may give you a discount to buy a new pair direct from their website, but you'll probably have better luck with other retailers.

  Personally, even with the discount the Beats Flex are a better deal, so that was my decision.

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  Carl Cheung

  • 14 novembre 2020 09:33

  This doesn't entirely fix it, but this does help it for me. If you use the clips to tighten the wire to stop some slack and wrap the wire back of the neck it'll work most times. Remember that this isn't a permanent solution, the audio would sometimes stop when I turn my head

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