Fully charged Jaybird X4s just turn off and then won't turn on...
I've had enough. This same problem occurred with my X3's and I replaced them with these X4s since Jaybird support had no help. Here's what happens. Mind you, it happens randomly. Sometimes once every day for a few days, sometimes they'll work fine for a week or two and the problem will come up again. The headphones work great and I charge them to full. I get ready to use them and turn them on. All good, I get the tone and the "connected" message. Then I go to start listening to something and... nothing. The headphones have completely shut off and won't turn on again. All I have to do is reconnect them for a second and then they come to life again when I push the power button and they are, as before, fully charged. Now:
- I have never charged them other than through a USB port connected to one of my laptops.
- I am careful not to overcharge them
- I never let them get below about 30% before charging.
- I don't work out in a way that generates a lot of sweat around my ears
- I never wear them in the rain
Mind you the same damn problem arose with my X3s after 11 months and I replaced them with these X4s 9 months ago!
Help!
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Commentaire officiel
Hi Robert,
Thank you for reaching out and I am sorry to hear about what happened, let me help you.
I've sent you an email with details on how we will proceed with this one.
The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.
Jaybird_Bruce
Jaybird Customer Experience
#PowerYourPassionActions pour les commentaires -
Responding that my request for replacement is denied but I can have 25% a new product is the most tone deaf answer I've ever received from a company I've dealt with.
I didn't ask for replacement, I asked for help.
If I were seeking replacement, why would I spend ANYTHING on a product where two have failed less than 12 months into ownership?
Is there any actual help you can provide?
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