X4 Not responding, green light stays on charging

S’abonner
Jon Bubb

Hi 

Looking for help, Had my Jaybird x4 for about 10 months and they have just stopped working. Pressing the power buttons doesn't seem to do anything. 

 

When i went to put them on charge ( Charging through a computer ) The green light comes on and stays on while charging ( normally means fully charged ) however still no response from the headphones.  

 

Tried a few things suggest on the community forum but nothing seems to be working.

 

Also have a pair of X3 which are a bit old now which also stopped working. 

 

Please advise?

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Commentaires

14 commentaires

Date Votes
  • Commentaire officiel
    Logi_Bruce

    Hi Jon,

    Thank you for reaching out and I am sorry to hear about what happened, let me help you.

    I've sent you an email with details on how we will proceed with this one.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Bjorn Biben Frederick

    I have exactly the same situation with my X4.

    Please send me the instructions to bjornf@uol.com.br or bjorn@usp.br

     

    Txs

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  • Jon Bubb

    Hi Bruce

     

    I received an email regarding my issue ( ticket number 3229163 ), I tried the troubleshooting steps and replied back to this ticket number but did not receive a reply. 

     

    I have chased the past 2 days without a reply, please advise?

     

    Thanks 

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  • Stephan Roy

    Hi Bruce!

    i got the same issue, could you send me the email with the instruction.

    my email is:C: roy.ironman@gmail.com

    Thank you

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  • Logi_Bruce

    Hi Jon and Stephan,

    Thank you for reaching out and I am sorry to hear about what happened, let me help you.

    Jon, I checked the ticket and requested an update.

    Stephan, I've sent you an email with details on how we will proceed with this one.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • jee kumar

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  • Scott Braun

    Hi Bruce,

     

    Just reached out to the support line but I thought I would try this too.  I am having the same issue with my X4, please send fix to scottbraun21@gmail.com.  Love these headphones, will be sad if they can't work anymore.

     

    Thank you,

     

    Scott

     

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  • Per Rabe

    Hi
    I have the same problem. Please email me instructions. /Per

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  • thomas lamb

    I have the same issue with the power button, Ticket Number : 3309274. Please can you send a fix for this. Thank you.

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  • Jon Bubb

    Hi Bruce 

     

    I am based in the UK so unable to call that number but i am still waiting for a reply. Can you please chase this for me?

    Thanks 

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  • Mohammed Shibly

    My first X2 lasted 3 years. then I bought X4 lasted 3 months then I bought Run lasted one day. No more Jaybird for me. I am done. Customer support not helpful at all.

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  • thomas lamb

    Yes I had similar experiences. X3 lasted just over 1 year x4 9months and customer services unwilling to honour a replacement with what appears to be a common fault. Decided to go with Jabra elite active 75t, bought them
    earlier in the year, good ear buds , going strong so far. Received an email yesterday to say that they currently have a discount promotion on too!

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  • Livia Lima

    Same problem here. I got a x4 for Christmas last year, I've been using for the past 9 months but when i put to charge, the green light comes on and stays on forever, but the phone does not really charge.

    I've tried reset, update firmware, pressing the button 8 times, nothing seems to work.

     

    livia.mlima@gmail.com 

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  • Wen Heng

    Hello. Facing the exact same problems. Please email me at wenheng33@gmail.com. 

    Thanks

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