Jaybird X4 red light on and unable to turn off to reset

S’abonner
beverlyytan

My new (< 6 months) Jaybird X4's red LED light is turned on and does not turn off. I've read previous questions which advised holding the power button until the red light turns off, then holding the middle button to reset it, but holding the power button for a significant amount of time (more than 10 seconds) still does not turn it off and I am therefore unable to proceed with the factory reset. I would appreciate any help on this, thank you.

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9 commentaires

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  • Logi_Bruce

    Hi beverlyytan,

     

    I am sorry to hear that your Jaybird X4's red LED does not turn off. This is not the quality we're expecting from our product.

     

    I've sent you an email with details on how we will proceed with this one.

     

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

     

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Kazuya Naraoka

    Dear customer support,

    this is Kazu from Malaysia, I'm using X4 as well.

    From yesterday, I have had the same situation which X4's light doesn't turn off even though I completely turn the X4 off.

    and I found the same situation in the community.

    I've been using it for only three months.

    How can I solve this problem?

    I'm looking forward to seeing your email. 

    Regards 

    Kazu

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  • Ant Bucks

    I also have the same problem. Please also email me the solution. Or if someone has the solution can they please post it.

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  • Dan Lucaciu

    I have the same issue, the red led is not turning off, i use the headphone sice the end of July 2019, less than 2 weeks.

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  • Cal Segeal

    I am having the same problem

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  • Dan Lucaciu

    Cal Segeal, i have returned it, they did not reply me back, luckly trough amazon the return was free and i have been refounded, i bought JBL Reflect Mini 2, and i am very happy with it. Fits my ears, are really comfy, i made a semi marathon with them, no connection problem. Good luck

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  • Chris Howell

    I am having the same issue as above.  I cannot turn them off or do anything.  Please send me instructions to help.

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  • Peter Wangsvik Sigurdsen

    Hi
    I have the same problem. Red light, won't turn off, and it is starting to get hot. Please advise.

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  • Luiza Zorn

    I am facing the same problem, can you help me to solve it!? Many thanks in advance?

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