My jaybird x4 wont turn on or charge

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8 commentaires

  • Commentaire officiel
    Logi_Bruce

    Hi Federico,

    Thank you for reaching out with regard to your concern.

    You can monitor the charging time on your computer. Leave the X4 to charge for two (2) hours.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • mandarinboy

    I am having the exact same problems but only owned then for 1 month. Started after a run and recharge to full. Green lamp when fully loaded but nothing happens when pressing the start button, regardless how long I press it.

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  • Logi_Bruce

    Hi Simonjhtaylor1 and mandarinboy,

     

    I am sorry to hear that your Jaybird X4 does not turn on. This is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:

     

    - Computers are the best and safest method, as is anything 1 AMP or less.

    - Try a different power source/charger

    - Car chargers produce a much greater power supply and should be avoided.

    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,

    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    - Avoid charging your headphones after exposure to sweat.

    - Make sure charging port/cradle is clear of any debris.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Federico Balarezo

    I am having the same exact issue. If, when charging my X4 from my computer as mentioned in the post, the green light is on, how will I know if the X4 is fully charged if it does not turn on when separated from the port? Please... help...

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  • Aditya Putra

    I also have the same issue. My X4 (2 months usage) cannot be turned on while the light indicator shows solid green everytime I charge it.
    I saw many X4 customers are having the same issue, yet no solution from Jaybird is working. Bad product!

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  • aporommel

    I had the same problem with my X4. After only a few days of use, it won't charge or turn ON anymore. I searched for possible solutions in the internet ans found one that says you have to use a very specific charger that is below 1Ampere output. Why? If you knew that it needed a specific charger, you should have included that in the package or at least indicated in it's box not to use any other charger.
    Now it's to totally useless and just a waste in my drawer. Are you not going to recall the X4 and refund us for your mistake?

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  • Cree Rubbo

    I've had my device for 4 months - the same issue.  The response provide by Jaybird above does not help.  Clearly the device is faulty and requires replacement.  Jaybird - I have submitted a query regarding the activation of the warranty - to be frank - the information provided on the website takes you nowhere useful.

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  • Mojtaba Hosseini

    I have been charging my X4 with my phone charger which is 2.5 amps. I had no idea that I shouldn't charge with that! No information was provided to me not to charge with some other charger. and if you f-ing need a specific charger, then provide a fu=ing charger in the box! if I use my phone's charger then don't blame me! you could use current-limit in your charging circuit at least! but you did not! I PAYED PREMIUM PRICE for a device that cannot even charge itself! 

    Damn! this is really unfortunate

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