Jaybird cannot power on without getting plugged in

S’abonner
Seph Chan

Hi, my Jaybird (freedom sprint) earpiece is not charging when plugged in. (No orange light) or in some cases, there is a faint orange glow which seems to go off after around 2 sec. Interestingly, i am still able to power it on while plugged in. (able to connect to other devices and stream music) But there is no orange charging light nor is there a green light when i power it on. Moreover, right after i removed the charging connector, it just shut down as tho pulling the plug on the computer. Is there any solution to this problem? 

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4 commentaires

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  • Commentaire officiel
    Logi_Bruce

    Hi Seph,

    Thank you for reaching out and I am sorry to hear about what happened, let me help you.

    I've sent you an email with details on how we will proceed with this one.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Antonio Villegas

    Hi I have the exact same problem that just happened some days ago while I was trying to use my jaybird freedom. Can you let me know what can I do?

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  • Logi_Bruce

    Hello Antonio,

    Thank you for updating this post.

    Are you charging the buds as well as the charging clip at the same time? Please note that the charging clip acts like a spare battery for the buds---the buds will work even if its battery is depleted as long as the charging clip is charged and clipped onto the buds.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Antonio Villegas

    Thanks Bruce,

     

    In my case I believe my freedom model is older and it is only charged by plugging it to the power with the cable. The week before they worked completely fine and I normally leave the battery to completely run out before I charge them. This time when I tried to turn them on, they didn't start as if they were out of battery, then I plug them and I just saw a red light that just turn off when I plugged them and then nothing more. As the person that created the discussion said, when I turn them on while plugged for charging, they start working normally. Could it be the battery has died?

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