My Freedom Sprint earphones will not connect via bluetooth to my asus laptop, google pixel or macbook pro. It is not being picked up by any device. I do not charge the earphone longer than two hours.
First time out running, I have the headphones in the “over ear fit” meaning controls are against the Left side of my head. The Bluetooth started cutting out periodically, which was disappointing. but as I continued running and “experimenting” with it, they seem to cut out more frequently when I look to the right (i.e., pulling the controls tighter against my head?) then looking left. Also, if I turn the controls over so the buttons are against my sweaty hair instead of charge spots, they don’t seem to cut out. I’m wondering if this is a defect in my pair, or in any way particularly odd such that trying the “reset” wouldn’t matter? Also - the Bluetooth doesn’t seem to cut out (at least not as regularly) when I’m not running...
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Hello RDZ,
I am sorry to hear that your Freedom Sprint won't connect to any device. This is not the quality we're expecting from our product.
I sent you an email and I will provide you details on how we will proceed.
The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.
Jaybird_Bruce
Jaybird Customer Experience
#PowerYourPassion
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Hello Shira22,
I am sorry to hear that your Jaybird Run won't connect to all of your devices. Allow me to assist you further.
I've sent you an email with details on how we will proceed with this one.
The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.
Jaybird_Bruce
Jaybird Customer Experience
#PowerYourPassion
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Yeah, I'm in the same boat. They were connecting to my iPhone X, but now they won't. I "forgot" the original device as paired, they tried to re-pair, but they don't show up. Tried my whitebox PC, no luck. Just tried on my iPad, to which they have also been paired, previously, and they won't connect. Are they just too old?
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