My headphones look like they charging but then I can't get them to connect or work. They re not that old and was wondering what the warantee would be for these to get a replacement

S’abonner

4ceder

• 29 janvier 2018 19:51

I have sent 3 seperate emails to Jaybird support with no response back. I have looked on this forum to see that many people have this same issue. I have tried the headset reset and that did not fix the problem. When plugged in I get a red charging light for a brief moment and then it disappears.

 

Can anything be done about this? can someone please respond?

 

Thank you.

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• 

  respa

  • 31 janvier 2018 18:05

  Hi 4ceder,

   

  Thank you for posting here in the community. I am sorry to hear that your Jaybird headset is not holding a charge. This is not what we expect from our premium product and I'll be glad to create a case and check if your device is still in warranty to process the replacement.

   

  Please monitor my email anytime within the day.

   

  Feel free to reach us back by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

   

  Best Regards,

  Jaybird_Axel

  Jaybird Customer Experience

  #PowerYourPassion

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