Freedom Sprint doesnt not work...
Hello! I got my Freedom Sprint around 3 years ago, honestly they are awesome, 2 days ago i use it, today I want to charge it but suddenly doesn´t charge, red led not come out... I´m not able to use it anymore, I already do the procedure (8push 5 seconds hold X2) but does not work... please help!
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Hi AntonioSolares,
Thank you for posting here in the support community. I am glad that you were able to use your headset for about 3 years. I apologize that your Jaybird Freedom sprint is not holding a charge. Let me provide some suggestions on how to revive your headset.
• Computers are the best and safest method, as is anything 1 AMP or less.
• Car chargers produce a much greater power supply and should be avoided.
• Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,
• To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
• Avoid charging your headphones after exposure to sweat.
• Make sure charging port/cradle is clear of any debris.
In order to request for a warranty replacement, What you can do is to contact our support team for further assistance. You can reach them via Chat, Email or Phone at https://www.jaybirdsport.com/en-us/support.html
Hope this information helps.
Feel free to post back in the event that you need further assistance.
You can also reach us via other channels at https://www.jaybirdsport.com/en-us/support.html
Best Regards,
Jaybird_Axel
Jaybird Customer Experience
#PowerYourPassion
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