Why can't customer service return any of my email and help??

S’abonner

AlexTownshend

• 13 février 2017 10:47

The customer service is awful. No one is answering my emails. I have been trying to get a replacement for my jaybird freedom sprints under warranty as the volume buttons have stopped working but I am receiving no customer service. It is extremely disappointing. I was previously offered $100 credit and an upgrade to the X3's but then received no further communications. Can someone please help and deal with this?

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  stevecb06

  • 13 février 2017 18:33

  Try using the chat feature.  I had a terrible experience dealing with them through email (Long periods of not hearing back from them, lack of communication, they denied my warranty replacement with no explanation).  I then spoke with 2 different reps on 2 different occasions using the online chat and the experience was like night and day.  They helped me out quickly and efficiently and processed my warranty replacement.

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  SB205115

  • 13 juillet 2017 15:34

  @stevecb06 Where is this chat feature? The only one I can find is on the Logitech site but its always says chat is not available.

   

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  stevecb06

  • 13 juillet 2017 15:59

  @Samuel Bonet Jr? Interestingly, just yesterday I started having problems with my warranty replacement that I have only had for 5 months. I too cannot access the chat function now. It just shows as a blank page for me.

   

  This is the page I went to before: https://support.jaybirdsport.com/s/chat

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  Debb

  • 23 août 2017 18:05

  that doesn't work... wonder where they all went???

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