My right earbud does make a little noise when I`m running. I think it is because something is loose inside. Is it possible to get this fixed? I come from Norway. Best regards Morten

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  • respa

    Hi Mippopippopong,

     

    I'm sorry to hear that the one side of your Jaybird Freedom Sprint is making little noise. I can assure that this is not the behavior and performance expected from the product. 

     

    Here are some tips we strongly recommend that can help with your concern 

     

    - Perform a factory reset 

     

    1. Turn OFF the headset and plug it to a power source.

    2. Hold the power and volume up buttons at the same time for 8 seconds.

    3. Once the headset turns ON, unplug it from the power and source, turn it OFF by holding down the power button for 8 seconds then charge it normally for 2.5 hours.

     

    Clean Speakers for debris 

     

    Feel free to post back in the event that you need further assistance. 

     

    You can also reach us via other channels at https://www.jaybirdsport.com/en-roeu/support.html

     

    Best Regards, 

    Jaybird_Axel 

    Jaybird Customer Experience 

    #PowerYourPassion, #RunLikeYouStoleIt

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