I have had my freedom sprint's for a little over a year, one day all of a sudden they stopped turning on and they stopped charging. Is there a solution to fix this problem


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  • respa

    Hi BO458701,


    I am sorry to hear that your Jaybird Freedom Sprint stopped turning on. We are unable to provide you the troubleshooting steps. However, You can try these suggested charging tips for your Jaybird Freedom Sprint.


    • Computers are the best and safest method, as is anything 1 AMP or less.

    • Car chargers produce a much greater power supply and should be avoided.

    • Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,

    • To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    • Avoid charging your headphones after exposure to sweat.

    • Make sure charging port/cradle is clear of any debris.


    If this does not help with your concern. I recommend that you contact our support team for further assistance. You can reach them via chat, email or phone at https://www.jaybirdsport.com/en-us/support.html


    Feel free to post back in the event that you need further assistance.


    Best regards,


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