My Jaybirds won't turn on

S’abonner

MB645052

• 19 juin 2017 02:36

They worked fine last time I used them then the next I go to charge them the red light goes on then disappears I thought it was weird but let them charge then when I came back 2 hours later they wouldn't turn on. What do I do

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  Engelbert

  • 19 juin 2017 21:04

  Hi MB645052,

   

  The behavior that you are experiencing with your Jaybird headset is not what we expect from the product.

   

  I recommend you clean the headset first before charging it. Then, using a different USB cable, charge the headset for 2.5 hours on a computer as a power source.

   

  If the issue persists, we can safely say that there's a hardware failure on the headset and I suggest that you contact our support team for further assistance. You can reach them via Chat, Email or Phone at https://jaybirdsport.com/en-us/support.html#contact

  Hope this helps.

  Warm regards,

  Egie

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