I had an issue with the right earbud not charging, no lights on in the charging case. I was very disappointed as these are the most expensive things I've bought for myself in a very long time.
I contacted Jaybird support explaining my issue and received a response within two days with instructions on how to clean the ear buds and how to perform a hard reset.
This fixed my issue and the ear bud is now charging and working as it was in the beginning.
If you are having issues please contact Jaybird for assistance, they may be able to help you.
MT from Australia
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