The second time I used these, I picked them up off the charger and it said it had 20 percent battery. Thought maybe I had a bad connection but I let it charge for a couple hours and it said I had 60 percent, but then within a minute or two it said “battery low please recharge”. I tried doing a hard reset and it doesn’t work. The only way the headphones will stay on is if I turn them on while they’re in the charging cradle. The app tells me they are charging and what percentage it’s at but if I take them off the charger in a minute it says battery low and turns off. They are BRAND NEW. I just took them out of the box. I emailed customer service yesterday and haven’t heard from anyone yet.
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