X4 Headphones won’t charge in cradle

Hi, I’ve had the Jaybird for maybe a month and I am running into a charging problem. The headphones don’t seem to engage in the cradle. No red light at all. At first I could get it to work kind of wiggling it around. I’ve tried to reset and use different power sources as described on this forum by tech support but nothing. Any other ideas or any suggestions for headphones that don’t seem to have this chronic problem?