Requesting Jaybird Vista (left) bud replacement

Matt Parker

• August 16, 2020 06:15

Hey, I've recently inquired the support team regarding a Jaybird Vista bud (left) replacement, but I haven't received any e-mail response... 

I unfortunately lost my bud whilst working and decided to seek to purchase a replacement from your site but was shocked to find out that you do not ship to anywhere outside of the U.S. 

I'm from Australia and if I had prior knowledge that if I could not possibly purchase a replacement, I wouldn't have gone through with purchasing the Vista's, or any Jaybird product. 

Is there ANY solution to me acquiring a replacement or at least ANY alternative you can suggest to me?

I rate the Vista's highly as a product but the support to international consumers is appalling. 

I do have hope that you can help me out here.

Thanks,

Matt

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  mib dang

  • August 16, 2020 11:53
  • Edited

  How much are you willing to spend on your new earbuds? I'm also from Australia. I recommend these:https://www.ebay.com.au/itm/Samsung-Galaxy-Buds-Plus-SM-R175-Bluetooth-True-Wireless-Earbuds-White/254659567520?hash=item3b4ae49fa0:g:WFwAAOSwpUteT6Hr&frcectupt=true

  The Galaxy Buds Plus. They are the one of the BEST true wireless earphones around.

   

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  Matt Parker

  • August 16, 2020 21:33

  @mib dang

  I’m going to continue pursuing to get my hands on a singular replacement bud.
  But if no success within the near future, I will look more in depth into these. I’ve heard good things about Jabra too!

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  Chris Newman

  • August 25, 2020 03:58

  Matt - i got a right bud replaced under warranty and shipped to NZ - they don't ship here either, but i had it sent to a facility our NZ Post Service operates in Portland which provides the receiver with a USA street address, zip code, phone # etc. They then  shipped it to NZ. Do Australia Post have something similar or some third party option?

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  Tom Russell

  • September 10, 2020 00:04
  • Edited

  Hi Matt,
  One of my earbuds recently shat itself. I called ‭1800 025 544‬ and spoke a person who organised my replacement Vista earbuds under warranty, extremely QUICKLY. Give that Logitech number a call to get the RA process started and they’ll sort you out :D

   

  EDIT: I live in Brisbane, Australia.

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