Multiple problems with jaybird Tarah

I have some problems with my Jaybird Tarah headphones
1- After a short time of use, after pausing a song and resuming, the buttons on the headphones stop responding
2- After receiving a call while playing music, the transmission continues but they are no longer heard
I already tried the factory reset with the button combination and the problem persists.
I would like, if possible, to receive the firmware to install it again and test if that gives a so