Ear buds won't charge


1 comment

  • Kevin N

    Hi Heidi,

    I just had this happen too me a few days ago and was freaking out lol... I contacted support. Apparently, there is another reset method lol..

    Take all earbuds out of the case.
    Then press and hold affected earbud for about 45 seconds.

    Then put just the affected earbud into case again.

    Then press and hold button on the case till the light flashes.

    Then double click until light turns pink and disappears.

    Then close lid for about 30 seconds

    Then try pairing them and see if they are charging. This happened too me a few times and it fixed it now no problems.

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