Red Light on when powered down

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Daniel Mullin

• August 09, 2020 03:24

Straight out the box from the first time there were turned in the red light remained on when earphones were powered down. I have already followed the hard reset instructions on other posts after a system upgrade via the app, still no dice. Fully charged it lost 70% of battery in 14hrs when powered down. I'd appreciate any advice on next steps before going through a painful return/exchange with a frustrating Hong Kong retailer.

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  Xavier Hammersley

  • August 25, 2020 14:20

  Same issue, "powered down" the red LED adjacent to the + button is always on. Mine won't factory or hard reset though it seems as though it's being blocked by some internal process which is causing the LED to be on.

  Bit of a shock for what is a relatively high investment.

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