Right bud not charging and buds won't pair with phone

I bought Vistas about two months ago, on 5/18/20. They have worked great up until now. The right bud won't charge anymore, and the buds won't pair with my phone. I have tried a soft reset, a hard factory reset, turning Bluetooth on/off on my phone, and reinstalling the Jaybird app on my phone. I can't get the case to go into pairing mode anymore, so that may be part of the problem.