Right bud not charging and buds won't pair with phone

Becky Robinson

• July 28, 2020 16:45

I bought Vistas about two months ago, on 5/18/20. They have worked great up until now. The right bud won't charge anymore, and the buds won't pair with my phone. I have tried a soft reset, a hard factory reset, turning Bluetooth on/off on my phone, and reinstalling the Jaybird app on my phone. I can't get the case to go into pairing mode anymore, so that may be part of the problem.

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  Linda Swenberg

  • August 10, 2020 03:54

  Same thing happened except left ear. I managed to get left earbud to turn on long enough for it to say "battery low." However, the case indicates the charging is finished. I also tried repairing but the case will not even go into pairing mode anymore.

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  Rich Foord

  • August 22, 2020 09:02

  Exact same issue with mine, right ear bud stopped working. Followed the reset process as defined on the jaybird website...they stopped connecting at all.

  Less than a month old and faulty.

  Be persistent with customer support. I was and got a refund and sent them back. Won’t buy jaybirds again as quality control is poor IMO

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  Shawn Grant

  • October 19, 2020 01:23

  Junque. These are supposed to be enjoyable. They are anything but.

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