Right Earbud stopped working!

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BCW

• July 25, 2020 14:41

My right earbud stopped playing sound. I have had these earbuds for less than a year with no problems. Then out of no where my right earbud stopped working. Both earbuds connects fine and the button on the right earbud also works to turn on the ear buds and play and pause music, but no sound comes out of the earbud. Occasionally, I might hear about one or two seconds of sound, but then it just goes away. I have already tried the factory reset and all of the other suggestions given to people on this forum, there was no change. The app indicates that both earbuds are fully charged, whenever I charge them. 

I really have enjoyed using these headphones and I would love to get this issues fixed. Can some one please help me address the issues?

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  Hazal Tural

  • July 26, 2020 21:23

  Hi,

  Hope you can solve your issue soon. 

  My left bud also stopped working today. I tried every reset options shown on the webpage but one bud is still unresponsive.

   

  Help!

   

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  James Brewster

  • July 28, 2020 16:42

  The exact same issue. 

  A friend's vista's have also done the same :/

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  anshul patel

  • July 30, 2020 14:36

  exactly same issue in my right bud .. what to do ?

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  David Keneford

  • July 30, 2020 17:16

  Same issue. Tried the reset options. Would hate to have to replace after just about 1 year. Not cheap.
  Question: could it be sweat getting into the buds? I use them biking and working out.

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  Royce Greiner

  • August 05, 2020 01:13

  Guys I’ve been reading the threads of other vista owners with the same issue. They came to the conclusion that it was a software update that is to blame.

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