2nd Pair of Tarahs Cut Off Immediately after Turning On



  • Official comment
    Bruce B.

    Hello Mercedes,

    Thank you for reaching out. I'll be happy to help you with this one.

    Please follow these recommendations if you haven't already done so:

    - Try a different power source/charger
    - Computers are the best and safest method, as is anything 1 AMP or less.
    - Car chargers produce a much greater power supply and should be avoided.
    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,
    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
    - Avoid charging your headphones after exposure to sweat.
    - Make sure charging port/cradle is clear of any debris.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird Customer Experience

  • Mercedes Owens

    Hi— as I said I have been really careful with the battery and charging them since this is the replacement pair. I’m not sure what is wrong, but it can’t be an issue with the way I treat them. Please let me know what we can do to fix this issue.


Please sign in to leave a comment.