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Christer Rydén

• July 15, 2020 17:30

Hello, My Tarah buds stopped working. No matter how long I charge them (I have tried both wall outlets and charging via a computer), they always say 60%, connect, and then power down. This is very frustrating as they are only a couple months old and I have not used them that many times. I have tried to reset them, but this hasn't worked either. Is there something else I can do to get them to work? Or is there a replacement policy?

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• Official comment

  

  Logi_Bruce

  • July 16, 2020 01:25

  Hi Christer,
  
  Thank you for reaching out and I am sorry to hear about what happened, let me help you.
  
  I've sent you an email with details on how we will proceed with this one.
  
  The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.
  
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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