Jaybird 4x wont switch on

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Lee Mayne

• July 15, 2020 10:48
• Edited

Hi, my 4x have just stopped switching on 2 days ago. i left them on charge, the light has gone green on the charger. but when i hold down the middle button, nothing happens. 

I have since tried re charging again, to rule this out, also via a computer USB, still no response from pressing the middle button. When i plug them in o charge, the green ligh is on continuous.

Please can you let me know how to proceed, thank you.

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• Official comment

  

  Logi_Bruce

  • July 16, 2020 01:26

  Hi Lee,
  
  Thank you for reaching out and I am sorry to hear about what happened, let me help you.
  
  I've sent you an email with details on how we will proceed with this one.
  
  The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.
  
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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  James Craig

  • July 20, 2020 12:35

  I have the same problem.  On the charger, the green light comes on, but the headphones are non-responsive to anything when I take it off of the charger.

   

  I have tried the different charging sources, etc.  Nothing works.  Please advise.

   

  Thanks,

  James Craig

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  Husam Al-Saleh

  • August 01, 2020 13:37

  I have the same issue,

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