Right Ear bud about 50% lower volume than left



  • Official comment

    Hi Andrew,

    Thank you for reaching out. This definitely shouldn't be happening, let me help you.

    Please check your buds are clean and free of debris.

    You can further isolate the issue by testing using a different device or a device with a different OS and checking the voice prompts if it plays on both sides.

    Lastly, you can update the Vista's firmware by following the instructions here:


    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards, 
    Jaybird Customer Experience 

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  • Rich Foord

    This happened to me. Only bought the vista headphones on the 29th June. Tried cleaning them. The button on the case does nothing either. Disappointing purchase.

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  • Harlan Steele

    I have a similar problem twice now with my headphones. I have been out twice and the right bud goes soft, sound wise, part way through use. I tried a soft reset, hard reset, Factory twice, updated the firmware, and cleaned the Buds. I left them for a few hours and nothing. The First time I had it happen the problem went away 24 hours later. After I contacted support (apologies for not replying) It has occurred a second time today.

    I noticed that it appears to happen to me when i go out in the rain. I must stress this is LIGHT RAIN (last time it was half sunshine) and the problem manifested half way through the run both times. I was of the understanding that these headphones are rated for IPX7, (meaning submersible for 30 minutes in 1 metre of water) which is specifically why i bought them. Very Frustrating to have one side hurt my ears while I can't hear the other. Especially when it appears to be the result of the specific environment its designed to handle.

    Please advise

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