Earbuds not reporting correct charge



  • Official comment
    Bruce B.

    Hi Alexandre,

    Thank you for reaching out. I'll be happy to help you with this one.

    I listed some of the things I'd like you to try:

    Kindly try using a different power source/charger and/or a different USB cable. A pulsing green LED on each side means it is charging, solid green light when fully charged. It is recommended to use 5V/500mA-1A charger for 2 hours only.

    It would also help to ensure that the lid of the charging case is securely closed and the charger ports and prongs align accordingly and are free from debris.

    As for the battery level, the buds will only announce battery levels in increments of 20. It will also announce low battery (below 20%) and battery full (100%).

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-gb/support.html

    Warm Regards,
    Jaybird Customer Experience

  • Alexandre Lareau

    Ok, thanks Jaybird_Bruce.  The earbuds worked with no issues. I'll keep an eye on them and look into your suggestions.


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