Green light stays on 24/7

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robin van Hoorn

• July 10, 2020 15:16

Hi! I have the problem with my X4 that i bought around a year ago as the green led stays green when turned off as well as when charging.. I have tried to reset the device but to no effect. What can i do to resolve this problem? Regards, Robin

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• Official comment

  

  Logi_Bruce

  • July 10, 2020 18:24

  Hi robin,
  
  Thank you for reaching out and I am sorry to hear about what happened, let me help you.
  
  I've sent you an email with details on how we will proceed with this one.
  
  The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.
  
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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