Jaybird Tarth Pro earbuds

Comments

3 comments

  • Official comment
    Logi_Bruce

    Hello Lisa,

    Thank you for reaching out. I'll be happy to help you with this one.

    Have you tried turning the buds off by pressing the Power Button for a few seconds? A good indicator will be a short blink or pulse of the light.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Lisa Whiles

    Hi Bruce, Thanks for your reply.
    Yes I have tried what you have suggested.
    I read the manual and consulted the in app support guides, as well as looking on the forums, before contacting you.
    I set the auto turn off in the app to 15 minutes and connected my earbuds using the magnetic backs.
    Do you have any other suggestions.
    Thanks
    Lisa

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  • Lisa Whiles

    Re: Ticket Number : 3611778
    Good evening Kumar, 
    I’m sorry did you not read or understand my last comment, I am fully aware of how to turn on the earbuds and also how to turn them off again. 
    THE ISSUE I HAVE IS THEY WILL NOT TURN OFF - no matter what I do. Now can you assist or are you just going to annoy me with stupid comments. 
    Regards
    Lisa. 

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