Can I still get repairs on my X3?

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TeriTeo

• July 08, 2020 04:44

I got my X3 for about a year aga when I was in Japan .I went back to Malaysia and used it for about 2 to 3 months and I noticed the left side of the earbuds is not the same volume as the right, as it was about to shut down on itself. So I tried charging it, but after I test it out again, the left side of the earbud is conpletely silent,the right side still works fine. I heard from the customer service that you can't get a warrenty unless you are in the country where you bought it, which is unfair in my case because I still have my warrenty that I have yet to claim. So I took a break from this case. Few month later, which is now, I felt the need to repair this since it was such a waste for only be using for 2 to 3 months. So I was wondering if Jaybird gives repair services even without warrenty or at least "where I could get them repaired at least".

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• Official comment

  

  Logi_Bruce

  • July 09, 2020 17:32

  Hi TeriTeo,
  
  Thank you for reaching out. This definitely shouldn't be happening, let me help you.
  
  Please check your buds are clean and free of debris.
  
  Here is a list of steps for the Factory Reset that will help resolve the issue:
  
  1. Put your buds in pairing mode. Turn the buds off, then press and hold the Power Button for more than 4 sec until you see alternating red/green LED.
  2. While the LED is flashing red / green double press the Power Button.
  3. The LED will turn orange and your buds will turn off.
  
  You can further isolate the issue by testing using a different device or a device with a different OS and checking the voice prompts if it plays on both sides.
  
  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
  
  Warm Regards,
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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