X3 quit working !

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Max Drobish

• July 11, 2020 18:54
• Edited

Was using them this morning..took them out to talk and went I went to use them again they will not power on.. I don’t remember if I powered them off when I stopped listening to them or not but now they quit working. Shows a green light when hooked up to charger.. Have tried the factory rest but cannot get them to do anything.. Are they fried or is there something that can be done about this.      
 

EDIT: 

While looking over past topics that deal with this it is recommended to try a different power source which I did and still having same problem.

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• Official comment

  

  Logi_Bruce

  • July 13, 2020 19:48

  Hi Max,
  
  Thank you for reaching out and I am sorry to hear about what happened, let me help you.
  
  I've sent you an email with details on how we will proceed with this one.
  
  The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.
  
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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  Benjamin Piccot

  • July 17, 2020 12:58

  Hi, 

  I have exactly the same issue as Max. Is there a solution to fix the headphones?

  Thank you,

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  Fernando Gonzalez

  • July 18, 2020 01:01

  I have the exact same problem going on! Did anyone find a solution?

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