右耳とケースの故障

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ミキヤ フジタ

• July 04, 2020 10:12

右耳のイヤホンを起動しようとしても起動できず、その都度リセットをしなければいけません。これが4回連続して起こりました。また、ケースの中央のボタンを長押ししてLEDを点滅させようとしても、3回点滅するだけですぐに消えてしまい、現在ペアリングもリセットも何もできない状態です。購入してから6か月しかたってません。

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• Official comment

  

  Logi_Bruce

  • July 06, 2020 16:07

  Hi フジタ-san,
  
  Thank you for joining the Jaybird community. Currently, we can reply in English only. If you would like to chat with a team member in Japanese, please use the Contact Us form on the Support page. I will try and assist you here as much as I can.
  
  Using Google Translate, I understand that your Jaybird right Vista bud stopped working. Please try the following if you haven't already:

  Kindly try using a different power source/charger and/or a different USB cable. A pulsing green LED on each side means it is charging, solid green light when fully charged. It is recommended to use 5V/500mA-1A charger for 2 hours only.
  
  It would also help to ensure that the lid of the charging case is securely closed and the charger ports and prongs align accordingly and are free from debris.

  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/ja-jp/support.html
  
  Warm Regards,
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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