Jaybird X4 Left Earbud Not Working

Comments

7 comments

  • Official comment
    Bruce B.

    Hi Gawayne,

    Thank you for reaching out. This definitely shouldn't be happening, let me help you.

    Please check your buds are clean and free of debris.

    Here is a list of steps for the Factory Reset that will help resolve the issue:

    1. Put your buds in pairing mode. Turn the buds off, then press and hold the Power Button for more than 4 sec until you see alternating red/green LED.
    2. While the LED is flashing red / green double press the Power Button.
    3. The LED will turn orange and your buds will turn off.

    You can further isolate the issue by testing using a different device or a device with a different OS and checking the voice prompts if it plays on both sides.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

  • Guilherme Augusto Strey

    I'm facing the same problem. It suddenly stopped working.

    I have already tried all Resets, but still not working.

    Regards,

    GS

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  • Eugene Maynard

    Same thing happened to me two weeks ago and now my girlfriend rang me today and said her X4s suddenly got the same problem as of an hour ago! She said they were on charge ad when she went to use them after completion, one channel was dead!

    regards

    Eugene

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  • Alex Nevels

    I feel like this is an issue. I've seen about 5 sets of posts like this. I'm having the same issue, but it doesn't sound like there is a resolution.

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  • Maulana malik ibrahim

    I'm facing the same problem, is there a away to claim the guarantee or do you have any idea on how to solve it. I have followed the step of resetting the Jaybird but it doesn't the problem

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  • Alex Nevels

    My experience is that they do not read these forums, at least past the initial post. They won't see yours.

    You can only submit a warranty claim. If they are over a year old, they may give you a discount to buy a new pair direct from their website, but you'll probably have better luck with other retailers.

    Personally, even with the discount the Beats Flex are a better deal, so that was my decision.

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  • Carl Cheung

    This doesn't entirely fix it, but this does help it for me. If you use the clips to tighten the wire to stop some slack and wrap the wire back of the neck it'll work most times. Remember that this isn't a permanent solution, the audio would sometimes stop when I turn my head

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