I'm posting yet another thread on this topic. Not because I expect a fix, but because I'm angry now that I realize Jaybird is owned by Logitech. No excuse to have such a paucity of support resources on their sad excuse for a website. Oh, and the fact that this problem has been around for over a year, and these idiots can't fix it. Try calling them, lol. I even tried calling Logitech and guess what - you get a message there that says we are too busy to take your call, try back later. No holding, no nothing. Jaybird's line goes straight to voicemail. Really pathetic customer service and a complete disregard for doing right by customers.
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