Brand New Vista Earbuds-Left Bud Total Failure(as far as I can tell)

Follow

william meadows

• July 07, 2020 03:22

got these literally three days ago.... was able to use for less than an hour, put case on to charge.... when I tried to use again, the left bud wouldn't connect, but would BLAST me with white noise.... each time I pressed play on my phone it would also blast me with noise.... right bud seems to be woking fine..... ive done every reset shown on the jaybird site, but nothing has worked.... if anything, on some of the resets the right bud stopped pairing..... please help!!!!! got these as they advertised as tough and simple.........

0

• Official comment

  

  Logi_Bruce

  • July 07, 2020 22:51

  Hi William,
  
  Thank you for reaching out and for posting here in the Support Community.
  
  I am sorry to hear that your left Vista bud do not work. I understand that you recently bought the buds. If you purchased them directly from us, please take advantage of the 30-day money back guarantee.
  
  You can find the return link here:
  
  https://returns.narvar.com/logitech/returns?locale=en_US&preview=true&version=7
  
  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
  
  Warm Regards,
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

  Comment actions Permalink
• 

  william meadows

  • July 07, 2020 23:13

  When I get to the “how would you like to return” there aren’t any options and I cannot continue……. Have tried on two different browsers with the same result. 

  0

  Comment actions Permalink
• 

  william meadows

  • July 07, 2020 23:17

  This is all I get.... no options..... id very much like to return them..... tried on safari and chrome 

   

  0

  Comment actions Permalink
• 

  william meadows

  • July 07, 2020 23:32

  I guess theres no fix for this? theyre just done?

  0

  Comment actions Permalink
• 

  M Simmons

  • September 15, 2020 19:56

  Oh, so I'm not the only one that was taken in by the fact that this is a Logitech backed device and yet failed right out of the box? I'm so pissed. It was highly recommended on several techy sites and I'm so disappointed. There is no difference in earbud sizes (just the hooks) and it disconnects and connects several times within minutes. I even unpaired and repaired it with my phone (Android). 

  It did a firmware update as soon as I paired it, so it's not like the company isn't doing updates. Just to give it a fair shake, set my phone to keep the screen lit while listening to an audiobook (because the disconnect seemed to be when the phone would go to sleep, despite that not being a problem with my other wireless headset) and that seems to help with the connection issues until about 30min later when the left bud started to phase in and out. 

  Logitech - seriously? This was my birthday present, it's already been a really shitty year and for once, I'd just like something to go right. We'll be returning these and going with a different brand. 

  0

  Comment actions Permalink

Please sign in to leave a comment.