Brand New Vista Earbuds-Left Bud Total Failure(as far as I can tell)

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william meadows

• July 07, 2020 03:22

got these literally three days ago.... was able to use for less than an hour, put case on to charge.... when I tried to use again, the left bud wouldn't connect, but would BLAST me with white noise.... each time I pressed play on my phone it would also blast me with noise.... right bud seems to be woking fine..... ive done every reset shown on the jaybird site, but nothing has worked.... if anything, on some of the resets the right bud stopped pairing..... please help!!!!! got these as they advertised as tough and simple.........

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• Official comment

  

  Logi_Bruce

  • July 07, 2020 22:51

  Hi William,
  
  Thank you for reaching out and for posting here in the Support Community.
  
  I am sorry to hear that your left Vista bud do not work. I understand that you recently bought the buds. If you purchased them directly from us, please take advantage of the 30-day money back guarantee.
  
  You can find the return link here:
  
  https://returns.narvar.com/logitech/returns?locale=en_US&preview=true&version=7
  
  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
  
  Warm Regards,
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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  william meadows

  • July 07, 2020 23:13

  When I get to the “how would you like to return” there aren’t any options and I cannot continue……. Have tried on two different browsers with the same result. 

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  william meadows

  • July 07, 2020 23:17

  This is all I get.... no options..... id very much like to return them..... tried on safari and chrome 

   

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  william meadows

  • July 07, 2020 23:32

  I guess theres no fix for this? theyre just done?

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