Bluebuds X

Kaysie Maisel

• July 03, 2020 06:19

My bluebuds won’t pair. I just recieved these as a gift. I plugged them in and charged them until the light was solid green. I removed them and proceeded to follow the directions in the booklet. No matter how long I hold the button it will not pair. It will not flash green and red. No voice acknowledgement. Nothing. This is highly frustrating.

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• Official comment

  

  Bruce B.

  • July 03, 2020 16:33

  Hello Kaysie,
  
  Thank you for reaching out. I'll be happy to help you with this one.
  
  Before trying to pair them, can you check if they are powered off? Please note that the buds have to be turned off before you can get them to pairing mode.
  
  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
  
  Warm Regards,
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion
• 

  Kaysie Maisel

  • July 03, 2020 19:10

  As I said. I followed directions in the booklet. They are off. The only light I EVER see is when I had it on the charger. I press power button nothing happens. I press and hold button to pair nothing happens

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