Charging case not charging earphones or pairing to device.

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Jai Bakshi

• July 05, 2020 03:41

The case won't charge the earphones unless it is connected to the USB-C cable to the computer, and when connected to the USB-C to the computer the case has a solid bright white light (brighter than normal), even when the earphones and case are NOT at full charge. It only charges the earphones while connected to the USB-C only sometimes as well. Also I cannot pair the earphones to any device as when I hold the middle button to pair no light comes, the case is essentially not responding. Please let me know what's wrong and how to proceed.

Thanks,

Jai

 

1

• Official comment

  

  Logi_Bruce

  • July 06, 2020 16:13

  Hi Jai/Kritin,
  
  Thank you for reaching out. I'll be happy to help you with this one.
  
  I listed some of the things I'd like you to try:
  
  Kindly try using a different power source/charger and/or a different USB cable. A pulsing green LED on each side means it is charging, solid green light when fully charged. It is recommended to use 5V/500mA-1A charger for 2 hours only.

  It would also help to ensure that the lid of the charging case is securely closed and the charger ports and prongs align accordingly and are free from debris.

  Lastly, you can reset the buds by following the steps found here:

  https://www.jaybirdsport.com/en-us/jaybird-support/jaybird-vista/faq/troubleshooting/how-do-i-reset-my-earbuds.html
  
  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
  
  Warm Regards,
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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  Kritin Kapur

  • July 05, 2020 17:15

  This has happened to me today as well. Additionally, the left ear bud seems to charge but the right does not

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  Jai Bakshi

  • July 06, 2020 23:23

  Hi,

  It still doesn't work I've tried everything, I also cannot factory reset the earphones the case light does not blink and is unresponsive.

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