Jaybird X2 headphones not charging

Aaron Klein

• July 03, 2020 15:36

My X2's have stopped charging. When I plug them in the red light comes on normally then after 30-60mins the green light comes on but when you turn them on to use they say charge me and the app says 0% battery.

0

• Official comment

  

  Bruce B.

  • July 03, 2020 16:31

  Hello Aaron,
  
  Thank you for reaching out. I'll be happy to help you with this one.
  
  Please follow these recommendations if you haven't already done so:
  
  - Try a different power source/charger
  - Computers are the best and safest method, as is anything 1 AMP or less.
  - Car chargers produce a much greater power supply and should be avoided.
  - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,
  - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
  - Avoid charging your headphones after exposure to sweat.
  - Make sure charging port/cradle is clear of any debris.
  
  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
  
  Warm Regards,
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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