Jaybird x4 will not hold a charge

I have had my jaybird x4s for a little over a year, and I will say that during that year they have been great. I have used them roughly 3-5 times a week and have always been keen to take good care of them. However, recently after going to get them from the charger, I noticed that the LED light was on green to indicate a full charge, however, upon taking them off of the charger they would not turn on. Furthermore, I was able to turn them on and connect to them while the earbuds were on the charger, however, upon taking them off the charger they would turn off immediately. I used the jaybirds app to check the battery on the charger and it was at about 80%, but once removed from the charger the battery was at 3%. It appears that the battery is faulty and will not maintain a charge at all. I have only ever charged these earbuds with a computer, I never overcharged them, and was sure to only charge them when they were low. Is there anything that I would be able to do to get these repaired or replaced?

Official comment

Logi_Bruce

July 02, 2020 15:37

Hello Kendall,

Thank you for reaching out. I'll be happy to help you with this one.

Please follow these recommendations if you haven't already done so:

- Try a different power source/charger
- Avoid charging your headphones after exposure to sweat.
- Make sure charging port/cradle is clear of any debris.

Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

Warm Regards,
Jaybird_Bruce
Jaybird Customer Experience
#PowerYourPassion

Kendall Yang

July 02, 2020 17:00

I have tried all of those things. I have also tried to contact the support group, but neither through the chat function or the call feature were available since apparently nobody was there.

Jaybird x4 will not hold a charge

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