Tarah Pro battery charge stuck at 20%

Comments

2 comments

  • Official comment
    Bruce B.

    Hello Eric,

    Thank you for reaching out. I'll be happy to help you with this one.

    Please follow these recommendations if you haven't already done so:

    - Try a different power source/charger
    - Computers are the best and safest method, as is anything 1 AMP or less.
    - Car chargers produce a much greater power supply and should be avoided.
    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,
    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
    - Avoid charging your headphones after exposure to sweat.
    - Make sure charging port/cradle is clear of any debris.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

  • OMAI

    Hi - I've just bought my Tarah Pros (Oct 13), and used them 2-3 weeks, when I also started getting the 20% charge issue. I left these on my 1 amp apple plug overnight, and find them still at 20% in the morning. Makes no sense. Also makes not sense to tell people to be careful what USB you charge them with - that's absurd and just weak from Jaybird. Jaybird sell this product as ruggedised, made for sports people, travel focused, water resistant, sweat proof, etc...you CAN'T just pull out a weak statement like the USB must be 1AMP only, or don't plug them in when you've been sweating in them!!

    Anyway, I have submitted a support request. 

    I have no beef with Jaybird, I own their RUN XT and am very happy. But they tend to fall out when I'm cycling. So I bought a pair of Tarah Pro in early 2020, but lost them moving house. So I bought another Tarah Pro.

    So bottom line for me, great product - and hope this 20% charge will be fixed with a replacement given I've now bought 3 of their products. And whoever at Jaybird is making those caveat statements should be fired, or the marketing person should be fired, either way the statements being made by the company and the support are not consistent with what the brand says the product is designed to do. If the USB charging sensitivity is true - I would have to completely reconsider using Jaybird as a product - I would not take them with me anyplace where I could not be 100% of finding a charger (hotel, airport, restaurant, car, battery...) that meets their requirements. So basically I would have to find a alternative competitor product. For the Jaybird price, I expect better.

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