Jaybird Vista won't charge

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5 comments

  • Official comment
    Logi_Bruce

    Hi Alexis,

    Thank you for reaching out. I'll be happy to help you with this one.

    I listed some of the things I'd like you to try:

    Kindly try using a different power source/charger and/or a different USB cable. A pulsing green LED on each side means it is charging, solid green light when fully charged. It is recommended to use 5V/500mA-1A charger for 2 hours only.

    It would also help to ensure that the lid of the charging case is securely closed and the charger ports and prongs align accordingly and are free from debris.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Alexis Valdovinos

    I tried the tips listed above. For a minute it worked, I pulled a bud out of the case and it said it was fully charged. I was able to connect and play music but only from one of the earbuds. After several attempts at troubleshooting and resetting I’m no longer able to even get my earbuds to show up in my Bluetooth settings. When I try to pair them as a new device I’m unable to make the case light blink white or to change the light from white to pink.

    The one bud that was working now no longer turns on. Please advice I love these things but they just not working at all.

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  • Emily Tutt

    I started having the same issue with the Left earbud not charging. Right one is charging, connecting and playing music as usual. 

    Yesterday, the left bud wouldn't even connect or turn on. Placing it in the case results in two pulses of a white LED and then nothing. Plugging in the case with the Jaybird-provided USB cable to a 5v/1A usb outlet results in continuous pulsing white LED even after 2 hours. After 4 hours of the case light still pulsing white, I decided to disconnect the cord to avoid damage. Performed hard reset and removed/reconnected to all devices with no change. Left things alone overnight.

    Today, the left bud finally connected to my phone and played music! However the Jaybird App shows a charge of 5%. Once again, placing the left bud in the case results in two pulses of the white LED and then nothing. Plugging in the case results in a solid white LED (aka fully charged??). I have cleaned all charging contact points with a q-tip yet no change in charging indication. 

    I also love these things and hope there is not a mechanical or technical issue after just one month of use...

    Edit:

    After the q-tip clean and leaving the buds in their case for an hour, the left bud is at 60% so something is working even though the charging light is not flashing... hope this helps or gives hope to anyone else experiencing this issue.

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  • Alexis Valdovinos

    Continued to try and work on troubleshooting the issue and have had zero luck.. Really hoping someone from Jaybird will contact me soon 

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  • Emily Tutt

    Alexis, you should visit https://www.jaybirdsport.com/en-us/jaybird-support/contact-us.html and leave a message. I was contacted promptly within a day or two by email.

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