Jaybirds vista case won’t last more than 3 days.

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Karan Goel

• June 27, 2020 23:57

I have had these earbuds for approximately 5 months and before they used to last 7 full days. Now the case only last 2-3 days. The red LED light doesn’t show up anymore either. How do you fix this issue. I don’t even use the earbuds and the case dies in 2 days.

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• Official comment

  

  Logi_Bruce

  • June 29, 2020 15:39

  Hi Karan,
  
  Thank you for reaching out. I'll be happy to help you with this one.
  
  I listed some of the things I'd like you to try:
  
  Kindly try using a different power source/charger and/or a different USB cable. A pulsing green LED on each side means it is charging, solid green light when fully charged. It is recommended to use 5V/500mA-1A charger for 2 hours only.
  
  It would also help to ensure that the lid of the charging case is securely closed and the charger ports and prongs align accordingly and are free from debris.
  
  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
  
  Warm Regards,
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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  Karan Goel

  • June 29, 2020 18:11

  Can you idiots read what device I’m having trouble with? Stop copying and pasting the same email to everyone. I have jaybird Vista’s, not Runs. And yes, I’ve tried different cables and adaptors. So any real help?

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