Fully charged Jaybird X4s just turn off and then won't turn on...



  • Official comment

    Hi Robert,

    Thank you for reaching out and I am sorry to hear about what happened, let me help you.

    I've sent you an email with details on how we will proceed with this one.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird Customer Experience

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  • Robert Wert

    Responding that my request for replacement is denied but I can have 25% a new product is the most tone deaf answer I've ever received from a company I've dealt with. 

    I didn't ask for replacement, I asked for help.

    If I were seeking replacement, why would I spend ANYTHING on a product where two have failed less than 12 months into ownership?

    Is there any actual help you can provide? 

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  • Chad Isley

    I'm having the same problem, is their only response "here's a coupon to buy a new pair"?

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  • Robert Wert

    I ended up complaining on Twitter. They responded, we went back and forth on fixes without any resolution and they ended up sending me a new pair.

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