Tarah Pro not responding and has a red light

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Stephen Demjanenko

• June 24, 2020 17:24

I am unable to use my Tarah Pro. It doesn't respond to any button presses/holding buttons. Unpairing doesn't work because I cannot use any of the buttons to get it into the pairing mode. Also a red light has been on continuously for ~4 days now.

This issue seems to be common:

https://support.jaybirdsport.com/hc/en-us/community/posts/360040663673-Tarah-Pro-Unresponsive-red-light-on

 

What is the recommended course of action? I bought these earbuds from BestBuy in Oct.

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• Official comment

  

  Logi_Bruce

  • June 24, 2020 19:25

  Hi Stephen,
  
  Thank you for reaching out and I am sorry to hear about what happened, let me help you.
  
  I've sent you an email with details on how we will proceed with this one.
  
  The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.
  
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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