Right earbut not getting detected in charging case

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Kevin Ruest

• June 21, 2020 18:25

My right earbud isn't getting detect when I put in the charging case aka light doesn't blink. Left earbud works with no issues. Is there something I can do?

 

 

 

 

 

 

 

 

 

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• Official comment

  

  Logi_Bruce

  • June 22, 2020 15:54

  Hello Kevin,
  
  Thank you for reaching out. I'll be happy to help you with this one.
  
  Kindly try a reset if you haven't already:

  Before starting this process please “FORGET” or “REMOVE” your Jaybird Vista device from the Bluetooth menu on all your connected audio devices.

  1. Place both earbuds into the charging case and close the lid.

  2. Open the charging case. Press and hold the case button until the case LED starts blinking white.

  3. While the charge case LED is blinking white, press the case button twice.

  4. The LED will blink pink and you can now close the case.

  5. When you open the case, your earbuds are reset and ready to pair. Go to the Bluetooth menu on your audio device and select ‘Jaybird Vista’ to pair again.

  6. Remember to reselect your favorite preset from the Jaybird App.

  If one or both of your Jaybird Vista earbuds become completely unresponsive, please try the following hard reset.

  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
  
  Warm Regards,
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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  Kevin Ruest

  • June 22, 2020 17:32

  I tried doing a factory reset, but the LED doesn't start blinking white when doing step 2.

  I did a hard reset with no change.

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