voice prompt works on both buds. no sound in right bud
Hello Dan,Thank you for reaching out. I'll be happy to help you with this one.Please check your buds are clean and free of debris.Here is a list of steps for the Factory Reset that can help resolve the issue:1. Forget/ Remove Jaybird RUN XT in the Bluetooth settings of your phone.2. With the Right bud turned off, press and hold the right button to enter pairing mode. The audio prompt will say “Go to Bluetooth Settings and select Jaybird RUN XT”.3. While in pairing mode, double press the right button again to perform a reset. You will hear a series of beeps followed by “Power off".4. Power on the Right bud again and it will automatically enter pairing mode.5. Pair Jaybird RUN XT via iOS Bluetooth Settings.6. Launch the app again and wait for connection.7. You should see a “Bluetooth Pairing Request” pop up on screen.8. You will need to tap “Pair” on this message and Jaybird RUN should connect to the app successfully.Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.htmlWarm Regards,Jaybird_BruceJaybird Customer Experience#PowerYourPassion
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