Well, it appears that Jaybird is going to lose a long-time customer and everyone who will listen to me talk about my issues. So disappointed. After purchasing three pairs of Jaybirds over the past few years and recommending them to my friends and family, I decided to buy another pair of Run XTs during the recent sale. Paid for them. Ordered. And they were never sent. And I never got a call or an email about the status. So a month later, I call and ask where my earbuds are. I was told that Jaybird oversold during the sale and decided to flat out cancel people's orders that they couldn't fulfill. So, what was I offered in exchange for the lack of earbuds that will never be sent to me? A 25% off coupon. Really? I buy earbuds during a big promotion and you guys cancel my order only to tell me "the best" you can do is tell me to spend twice as much on the earbuds you're really trying to sell with a 25% off coupon? Weak and disappointing, to say the least. You praise loyalty from customers but you don't have any way of showing loyalty back, when I did nothing wrong and you are clearly at fault. Its not my fault you oversold during a promotion. It's not my fault you canceled my order with no contact or apology. And it's not my fault that you don't have an adequate solution to make a customer feel appreciated. I guess the only thing I'm at fault for here is believing your marketing and hoping you're not just another tech company only worried about the profits.
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