Tarah - No audio from right side

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Sean Geese

• June 16, 2020 21:09

I purchased my Tarahs a week ago off of Amazon, and I went on my first run with them yesterday morning. The same evening, upon connecting them I realized that there was no audio coming from the right side of the device.

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• Official comment

  

  Logi_Bruce

  • June 17, 2020 18:02

  Hi Sean,
  
  Thank you for reaching out. This definitely shouldn't be happening, let me help you.
  
  Please check your buds are clean and free of debris.
  
  Here is a list of steps for the Factory Reset that will help resolve the issue:
  
  1. Put your buds in pairing mode. Turn the buds off, then press and hold the Power Button for more than 5 sec until you see alternating red/green LED.
  2. While the LED is flashing red / green double press the Power Button.
  3. The LED will turn orange and your buds will turn off.
  
  You can further isolate the issue by testing using a different device or a device with a different OS and checking the voice prompts if it plays on both sides.
  
  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
  
  Warm Regards,
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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  Sean Geese

  • June 18, 2020 01:49

  Hey Bruce! Thanks for the response.
  So I wasn’t able to reset it that way, as I couldn’t get them to flash red/green. I tried using this link: https://www.jaybirdsport.com/en-us/jaybird-support/jaybird-tarah/faq/troubleshooting/how-do-i-reset-my-earbuds.html
  For restarting but upon doing so it still wouldn’t connect. I’m not sure what else to do.

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  Sean Geese

  • June 18, 2020 01:50

  *my apologies, I mean that the audio still was only on the left side. They did connect.

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  Sean Geese

  • June 19, 2020 21:31

  Hey there! So my Tarah has still not been working as it should, as the audio is only coming from the left side. I tried a factory reset as you instructed earlier, but that did no good. I’m looking for further instruction. Should I return it?
  Thanks!

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  João Leão

  • June 22, 2020 22:55

  The same is happening to me.
  I’ve tried this reset process several times and nothing.

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  João Leão

  • June 23, 2020 23:53

  If you are using an iPhone try to go to Settings -> General -> Accessibility -> Hearing

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